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| 1st/2nd Line Helpdesk Support Engineer - London |
| Type |
Permanent |
| Location |
UK London |
| Sector |
IT & Internet |
| Salary |
£24,000 - £27,000pa |
| Start |
ASAP |
| Duration |
Permanent |
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| My Client, a leader in Managed Web Security is looking for a keen and dynamic 1st/2nd line Support Engineer.
The role requires 2+ years current commercial experience of supporting customers, resolving issues, liasing with internal teams until resolution primarily by email and telephone.
Good communication skills are a must, allied to the ability to work to deadlines and pressure when the need arises. An excellent telephone manner is a key requirement as this role requires proactive telephone support as is excellent written English for email communications.
Familiarisation and use with knowledgebase products and call logging systems will be a distinct advantage.
Some 24 Hour support may also be required on an ad-hoc basis.
Required:
Minimum of 2+ years experience as a support or helpdesk engineer ideally with experience of some Linux and Windows server products,
Any http proxy products (MS ISA Server), Firewalls of all descriptions, TCP/IP, networking in general,
Exceptional analytical and problem-solving skills and the ability to establish and maintain confidence with ownership of issues,
Able to Work on own initiative and also a team player to resolve issues from 1st line to 2nd and sometimes 3rd line support,
Flexibility in working hours a must.
The salary for this role is in the range of £24-£27,000 P/A dependant upon experience,
20 days paid annual leave,
Hours 9am - 6pm + flexibility.
Key skills: 1st Line, 2nd Line. Linux, Windows, HTTP, TCP/IP, call logging |
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| Agency |
BCL International Limited |
| Contact |
Ms. Leanne Molyneux |
| Reference |
EMC/JK/44330-1stLineSpt-Lon |
| Phone |
01925576000 |
| Fax |
01925570066 |
| Email |
lmolyneux@bcl.com |
| WWW |
www.bcl.com |
| Posted |
8/2/2005 5:36:51 PM |
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